Reputize is a leading end-to-end Online Hotel Reputation Management platform. Reputize is a growing SaaS start-up in London helping the hospitality industry better understand and improve customer experience and manage brand reputation. Our skilled experts develop bespoke technology that provides an easy way for hotels to monitor, collect and amplify guest reviews. We strive to continuously deliver measurable results and help our clients improve OTA rankings and grow revenue.
Reputize developed a proven approach to measuring customer satisfaction, integrating data sets from multiple channels including the in-house survey platform SurveyOnTablet (released in 2013, see www.surveyontablet.com) and QR-engage (www.qrengage.com). Since then we are continuously upgrading our services and expanding our global reach through regional partnerships.
Registration: Reputize is a private limited company registered under UK Companies House number 8671588
Reputize was created with a passion and vision to build great technology that changes the hospitality industry through innovation, partnership and world-class service and support. Our technology helps hotels solve problems and take their customer experiences to the next level and beyond. Our mission is to convert big data into great customer experiences while building the new data infrastructure for the future of the hospitality industry.
1:1 omni-channel reputation management platform
100+ review sources monitored.
500% average increase in feedback collected with Reputize Multichannel Surveys
90% of consumers say buying decisions are influenced by online reviews.
6 in 10 hotel managers state that investment in online reputation management will increase in the next 12 months (Tripadvisor, 2015)
We offer unique consumer privacy capabilities across devices and channels, and provide clients with advanced corporate-level privacy capabilities to control the collection and usage of their data assets. Read more here.
The viability of Reputize and the products we are creating are directly tied to the software we are creating, so we're very cautious of the quality of our code. We also understand that the frameworks and infrastructure components we incorporate into our solution are just as impactful as the code we write ourselves. Our platform is hosted on Amazon Web Services.
Our platform is built from the ground up for real-time, cross-channel data processing. The system supports modern technology beyond the browser, scales for massive volume and real-time processing, and all components are totally integrated. Our mobile apps are built in native language (we would never use browser wrappers). We incorporate the best practices in economic statistics, custom-made semantic anlysis, keyword discovery and tagging, natural language processing (NLP), consumer sentiment anlysis and Machine Learning (ML).
We believe in the value of great support. Even more - the very nature of our product endulges us to be walk an extra mile for our clients. Support requests will be answered by your dedicated account manager within the same day.
Besides our technical background, Reputize was founded and funded by people with great passion for customer care. We have partners in more than 20 locations around the globe to ensure your objectives are met.